Contact Us

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Shipping Info

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Shipping 

We offer standard, expedited, and overnight shipping via USPS or UPS for orders shipped within the United States.  The cost for each shipping method will be assigned in the purchase cart after the items are selected.  Items will be shipped within 2 days from date of purchase and will be delivered in accordance with the shipping method selected by the customer.  

Returns and Cancellation Policy

If you are unsatisfied with our product, you may return it within 14 days from the date that the product was originally shipped to you for a FULL refund according to the following terms.  To obtain a FULL refund, your return must be approved and postmarked 14 days from the date that the product was originally shipped to you.

The following terms apply for all returned items:

·          OBSERVAMÉ, LLC cannot process or refund packages marked “Return to Sender.”

·         Refunds will be issued to the same credit card or by the same payment method that was charged when ordering the product.

·         Shipping charges and return shipping charges are not refundable in any case.

·         To ensure a refund is processed for you, please send returns to the address provided.  Returned products must be sent to the following address:

OBSERVAMÉ, LLC

10006 Cross Creek Boulevard

Suite 102

Tampa, FL 33647

 

OBSERVAMÉ, LLC is not responsible for lost or stolen items.  We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 10-15 business days or sooner to process your refund. Once a return is processed, it usually takes 2-3 weeks for this return to be posted to your account, depending on your financial institution.